Accidental Damage Cover

Mobile Phones

Keeping you mobile

Why get Accidental Damage Cover for your new mobile?

We’re connected to the world 24/7 through our smartphones, we can’t live without them. Now, what if something happened to your mobile. How frustrating would that be?

If you had our mobile phone insurance, Accidental Damage Cover, you will be covered for things like cracked screens, damage if you accidentally drop it in water, or breakage if your cat pushes it off the table. It’s peace of mind when the unexpected happens to your phone.

Purchase within


for immediate protection

Up to


to purchase cover*

All cover levels include

Coverage anywhere in Australia & New Zealand

Minimal downtime repair guarantee

24/7 online claims via customer portal

Up to 90 days to get covered*

Reasonable Care

You need to take care of your phone. This means you need to take all reasonable precautions to prevent your phone from being accidentally damaged, lost, or stolen.

Theft & Accidental Loss

Theft and Accidental Loss must be reported to the police and telecommunications service provider within 24 hours of discovering the theft. You will need to provide the police report number, proof of blocked IMEI number, and details of the theft and deactivation when lodging a claim.

Benefit Limit

Under all cover types, the benefit limit is the amount you paid for your device. The most that will be paid for all claims in the period of cover is the benefit limit. This does not include claims for any additional benefits under your level of cover.

Compare at a glance

Information is key and it’s important that you pick the right insurance for you and your device. Accidental Damage Cover offers you a choice of 3 different levels of cover to protect your phone.

The below is a summary only. Terms, conditions, exclusions and limitations apply – please refer to the PDS/FSG for full details. Under all levels of cover, the benefit limit is the amount you paid for your device. The most that will be paid for all claims in the period of cover is the benefit limit. ^Additional benefits under each level of cover are in addition to the benefit limit.* No cover is available for the first 30 days from the day you purchase Accidental Damage Cover. The no cover period does not apply where the policy is purchased within 48 hours of the device purchase.

Features Basic Plus Platinum
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Accidental Damage

Cover for accidental damage including drops, spills, and cracks.

Location Icon

Australia & New Zealand

Coverage for anywhere in Australia and New Zealand.

Repair Time Icon

Repair Time Guarantee^

Minimal downtime when your devices are getting fixed.

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Online Claims

Around the clock customer portal and claims.

90 Days Icon

90 Days*

Purchase cover within 90 days of new device purchase.

Accessory Icon


All accessories that came boxed with your device are covered.

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1 Year Term - Mobile Phones

Mobile phones are limited to 1 Year only

Theft and loss icon


Cover for devices stolen from your possession or from locked storage with forcible entry.

Accidental Loss

Protection for accidental loss arising from an identifiable event.

Unauthorised use icon

Unauthorised Use^

Cover for up to $1,000 of unauthorised calls for up to 24 hours if accidentally lost or stolen.

Tech Assistance Icon

Technical Assistance^

Advice on technical problems with hardware or the software provided with the device.

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Cyber Assist^

Assistance if your device is subject to a cyber-attack. Sub-limits apply.

Data Recovery Icon

Data Recovery^

Services to help retrieve your lost data from your damaged device. Sub-limits apply.

Loan Unit Icon

Loan Device^

Loan unit to keep you up and running whilst your device is being repaired.