Frequently Asked Questions


Brightside Accidental Damage Cover (all levels) are no longer available for purchase from 24 May 2020.

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FAQ Categories

About Brightside Cover

  • Who is Brightside?

    Brightside is a leading provider of niche insurance products and services. From humble beginnings in 1983, under the IC Frith name, we became pioneers in the insurance and warranty industries

    We know stuff happens, that’s life. We drop our laptops and tablets and phones get stolen. Mishaps and accidents cause nothing but headaches in our busy lives. With Brightside Cover, your devices are covered for when the unexpected happens.

    When you talk to us, we’re local too! It means we understand. The team at Brightside Cover is hand-picked to help. Contact us day or night, online via our contact form, or by phone, it’s up to you.

  • How do I get Brightside Cover?

    This product is no longer available to purchase from 24th May 2020.

  • How can I contact Brightside Cover?

    You can get in touch with our friendly team through this website. Look for the ‘Contact Us‘ button on the lower left corner of this page. Feel free to get in touch with us using the message box on this page or you can simply call us on 1300 622 833.

  • Is my information kept confidential?

    We highly value and respect your privacy. We will not share or sell your information for marketing purposes. We will share certain personal information with our partners and providers to assist us in providing, managing and administering the services we provide and to resolve an incident. For more information on how we collect, store, use and disclose your information, please refer to our Privacy Policy found on our website.

  • What is Brightside Accidental Damage Cover?

    This product is no longer available to purchase from 24th May 2020.

    There are 3 different levels of cover depending on what device you are wanting to insure:

    • Accidental Damage Cover Basic
    • Accidental Damage Cover Plus
    • Accidental Damage Cover Platinum (only available on select devices).
  • What is My Cover?

    My Cover is a portal we have created to make things easier for you. You can do a bunch of stuff on the portal like:

    • Make a claim
    • check your claim status
    • Update your details
    • View or download policy documents
    • Store your receipts

    To login to your My Cover account, click here.