Accidental Damage Cover


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Information is key and it’s important that you pick the right insurance for you and your device. Accidental Damage Cover offers you up to 3 different levels of cover.

Platinum Cover is only available if your device is a mobile phone, laptop, or tablet.

The below is a summary only. Terms, conditions, exclusions and limitations apply – please refer to the PDS/FSG for full details. Under all levels of cover, the benefit limit is the amount you paid for your device. The most that will be paid for all claims in the period of cover is the benefit limit. ^Additional benefits under each level of cover are in addition to the benefit limit.* No cover is available for the first 30 days from the day you purchase Accidental Damage Cover. The no cover period does not apply where the policy is purchased within 48 hours of the device purchase.

Features Basic Plus Platinum
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Accidental Damage

Cover for accidental damage including drops, spills, and cracks.

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Australia & New Zealand

Coverage for anywhere in Australia and New Zealand.

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Repair Time Guarantee^

Minimal downtime when your devices are getting fixed.

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Online Claims

Around the clock customer portal and claims.

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90 Days*

Purchase cover within 90 days of new device purchase.

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All accessories that came boxed with your device are covered.

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1 Year Term - Mobile Phones

Mobile phones are limited to 1 Year only

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Choice of Term

Choose from 1 or 2 years cover for your new device (mobile phones and Basic Cover are limited to 1 year)

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Cover for devices stolen from your possession or from locked storage with forcible entry.

Accidental Loss

Protection for accidental loss arising from an identifiable event.

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Unauthorised Use^

Cover for up to $1,000 of unauthorised calls for up to 24 hours if accidentally lost or stolen.

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Technical Assistance^

Advice on technical problems with hardware or the software provided with the device.

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Cyber Assist^

Assistance if your device is subject to a cyber-attack. Sub-limits apply.

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Data Recovery^

Services to help retrieve your lost data from your damaged device. Sub-limits apply.

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Loan Device^

Loan unit to keep you up and running whilst your device is being repaired.